Pacific Woods Perfume

Shipping

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  Orders are processed and shipped within 3–5 business days.
  
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  Delivery times may vary depending on your location.
  
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  Free shipping is available on all orders over 200 Dirhams.
  
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  Please make sure your shipping address is correct. We are not responsible for delays caused by incorrect or incomplete addresses.
  

Refunds

We want you to be happy with your purchase. If something goes wrong, you may be eligible for a refund under the following conditions:

Eligible Refunds:

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  Product arrives damaged, defective, or incorrect.
  
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  Item is lost in transit or not delivered within 30 days.
  
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  Item received is significantly different from the description.
  

Non-Eligible Refunds:

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  Change of mind or buyer’s remorse.
  
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  Delivery delays due to incorrect address or customer-related issues.
  
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  Package marked as delivered by the courier but not received.
  
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  Items ordered by mistake or final sale/promotion/customized items.
  

How to Request a Refund:

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  Provide your order number, product details, and photo/video proof of the issue.
  
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  Refund requests are reviewed within 3–5 business days.
  
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  Once approved, refunds will be issued within 5–10 business days.